The Qantas Airways corporate office serves as a nerve center for the airline’s operations and ensures a seamless travel experience for passengers.
Whether you need to book a flight, manage your reservation, or seek customer support, the Qantas Airways headquarters is where you need to resort for all travel-related services.
Let’s delve into the details of the Qantas Airways head office, including its location, services, and other important contacts that help passengers travel as smoothly as possible.
Qantas Airlines Corporate Office
The Qantas Airways headquarters address is located in Mascot, a suburb of Sydney, Australia which serves as the important administrative hub and operational center for the airlines, managing its global operations and customer service.
Below are the essential details about the Qantas Airways head office address and other important contact information:
Airline Name: | Qantas Airways |
IATA Code: | QF |
ICAO Code: | QFA |
City: | Sydney |
Country: | Australia |
Address: | 10 Bourke Road, Mascot, Sydney, NSW 2020, Australia |
Phone Number: | +61 2 9691 3636 |
Customer Care Hotline: | 13 13 13 (within Australia) |
Timings: | Monday to Friday: 9:00 AM – 5:00 PM |
Website: | www.qantas.com |
Facebook: | Qantas Airways |
Twitter: | @Qantas |
Instagram: | @Qantas |
LinkedIn: | Qantas Airways |
Qantas Airways City Sales Office
The Qantas Airways head office also serves as the sales counter where passengers can book new flights and seek assistance on the reservation.
The sales team has a dedicated customer service desk that passengers can contact 24/7 through the helpline number given below.
From Qantas Airways name correction requests to seat selection and addressing flight rescheduling requests to baggage-related inquiries, Qantas Airways ensures passengers have a hassle-free travel journey while offering the service promptly and efficiently.
Location: | 10 Bourke Road, Mascot, NSW 2020, Australia |
Office Timings: | Monday to Friday: 9:00 AM – 5:00 PM |
Phone: | +61 2 9691 3636 |
Email: | reservations@qantas.com |
Qantas Airways Sydney Airport Office
Apart from its corporate, Qantas Airways also operates an office at Sydney Kingsford Smith International Airport (SYD). This office provides essential travel support for passengers arriving and departing from Sydney.
Besides, the airline also helps passengers with seat selection and complimentary upgrades to eligible passengers.
Airport Name | Sydney Kingsford Smith International Airport |
Airport Code | SYD |
Address | Airport Drive, Mascot, NSW 2020, Australia |
Arrival Terminal | Terminal 1 (International) |
Departure Terminal | Terminal 3 (Domestic) |
Services Offered at Qantas Airways Corporate Office
The Qantas Airways head office provides a variety of services to enhance the passengers’ travel experience. These services include:
- Flight Reservations: Passengers at Qantas corporate office have the option to book a new flight at affordable and discounted fares. The airline also offers special deals for bereavement reasons, and passengers traveling in groups of 10 and above.
- Baggage Services: You can purchase extra baggage allowance, report lost or damaged luggage, and resolve baggage-related concerns at the Qantas Airway head office.
- Special Assistance: Passengers with disabilities, medical conditions, or special needs can request wheelchair assistance, mobility aid services, and personalized travel support at the office. Passengers must fill out the form and submit the required documents. You can book the special service at the office up to 24 hours before scheduled departure.
- In-Flight Services Requests: Passengers can request premium meals, additional legroom seats, and onboard Wi-Fi services from the Qantas Airways corporate office. You must provide the booking reference or 13-digit reference number to the Qantas flight representatives that help the airline’s representative receive your booking and offer assistance smoothly.
- Pet Travel: Qantas allows passengers to travel with pets. The passengers can book the arrangement from the convenience of Qantas Airways head office, as you would be asked to submit the health certificate and fill out the related form. The Qantas Airways pet fee may apply.
Qantas Airlines Headquarters Map
Below is the overview of the Qantas Airlines Headquarters map that helps you access the location efficiently:
The Qantas Airways headquarters in Sydney is the important hub for managing the airline’s operations, ensuring passengers receive high-quality and prompt travel service.
Whether you need help with flight bookings, baggage inquiries, or special travel arrangements, the Qantas Airways head office is equipped to handle all travel-related requests.
By visiting the Qantas Airways corporate office, passengers can enjoy a hassle-free experience and access customized travel assistance to make their travel journey convenient and memorable.
Frequently Asked Questions (FAQs)
The Qantas headquarters address is 10 Bourke Road, Mascot, NSW 2020, Australia. This is where passengers can request all travel-related services such as flight booking, unaccompanied minor services, pet travel, and more.
You can contact the Qantas corporate office at +61 2 9691 3636 or visit their official website at www.qantas.com.
Flight-related queries, including lost baggage and delays, should be directed to the Qantas Customer Service team at 13 13 13 or through the Help and Support section of their website.
The baggage office is available at Sydney Kingsford Smith International Airport in the arrivals hall of Terminal 1. Here passengers can purchase extra baggage and report the lost or delayed baggage upon arrival.
Yes, the Qantas Airways head office in Sydney provides last-minute flight bookings and discounted fares for in-person customers. Passengers who are flying the same as day as booking must book 4 hours before the scheduled departure.
Yes, Qantas allows pet travel, but you must book in advance and provide necessary documents at the Qantas headquarters.
It is recommended to schedule an appointment in advance if you wish to visit the corporate office for business-related matters. For general queries, contact the customer service team.
The Qantas head office provides flight bookings, flight changes/cancellations, baggage assistance, special service requests, pet travel arrangements, group booking, and all other travel services mentioned on the airline’s official website.